DispatchBot: What Happened to This NEMT Dispatch Tool
DispatchBot has not been sold as a standalone product since 2021. If you are researching it today, here is its history, who owns the technology now, and where its former customers ended up.
Visit DispatchBot's official siteWhat NEMT operators are working with in DispatchBot
Not publicly disclosed for DispatchBot itself; parent company CTS Software operates its TripMaster brand out of Swansboro, North Carolina
Headquarters
No longer sold as a stand-alone product; former customers now run on TripMaster, priced by custom quote
Pricing
Formerly cloud-based SaaS; DispatchBot accounts now operate inside TripMaster\'s cloud platform with iOS and Android driver apps
Deployment
Historical reference only; new buyers should evaluate TripMaster directly
Best fit for
Brokers DispatchBot Connects To
DispatchBot names these brokers directly in its own integration documentation.
6 Steps to Get Running on DispatchBot
DispatchBot was a cloud-based NEMT and paratransit dispatch tool built around a simple, visual scheduling board aimed at smaller operators. In July 2021, CTS Software, the company behind TripMaster, announced that DispatchBot was merging into TripMaster instead of continuing as its own product. CTS built a scheduling board into TripMaster meant to keep the same look and feel DispatchBot users knew, then migrated existing accounts over.
If you\'re seeing \'DispatchBot\' mentioned in a software comparison or an old bookmark, the product itself no longer exists as a separate purchase option. Anyone evaluating NEMT dispatch software today under that name is, in practice, evaluating TripMaster, a much larger and older platform with its own pricing, broker relationships, and support structure. This profile covers DispatchBot\'s history for context and points to what actually applies now.
Since DispatchBot isn\'t sold separately, start any demo request through CTS Software\'s TripMaster sales team instead of searching for a DispatchBot signup page.
CTS Software quotes pricing based on fleet size, from single-vehicle operators up through large multi-service transportation companies.
Existing DispatchBot customers had data carried over during the 2021 merger; new customers go through a standard TripMaster data import.
TripMaster holds Premier Partner status with ModivCare and also connects with MTM and Access2Care, so providers link those accounts before go-live.
CTS built the post-merger scheduling board to echo DispatchBot\'s layout, but staff should still budget time to learn TripMaster\'s fuller feature set.
Drivers install TripMaster\'s iOS or Android app, and the fleet moves from parallel testing to full production dispatch.
DispatchBot in Numbers
What you're working with before you book a demo.
CTS Software announced the merger in July 2021, folding DispatchBot\'s scheduling board and customer base into TripMaster instead of running it as a separate product.
Company materials describe DispatchBot\'s original niche as fleets ranging from a single vehicle up to about 500, a range TripMaster now covers under one platform.
CTS Software has built dispatch and scheduling tools for paratransit and NEMT operators since 1986, giving the post-merger product a long operating history even with DispatchBot itself gone.
Features, Pricing, Integrations & Reputation
DispatchBot\'s original feature set was intentionally narrow: trip and driver management, dispatch, scheduling, and basic billing and invoicing, built around a visual board designed by working dispatchers rather than engineers. Those core ideas live on inside TripMaster\'s scheduling module, but TripMaster itself is a far bigger product, adding CAD-style dispatch, in-vehicle cameras (TripView), fare ticketing (TripPass), an IVR and voice assistant, and direct broker billing integrations that DispatchBot never had on its own.
For anyone comparing NEMT software today, the honest read is that DispatchBot\'s small-fleet simplicity got absorbed into a larger suite. Fleets that, in particular, wanted DispatchBot\'s lighter, simpler tool should test whether TripMaster\'s full interface feels like more system than they need, or ask CTS Software directly about a lighter starting configuration.
CTS Software doesn\'t publish DispatchBot or TripMaster pricing. The company states that pricing is customized to fleet size and functionality needs, covering operators from a single vehicle up to roughly 500. Getting an exact number requires a sales conversation, which is standard for this category but worth planning for since it rules out a quick side-by-side rate comparison against competitors.
Through TripMaster, the combined product carries Premier and Preferred Partner status with brokers including ModivCare, and reports integrations with MTM, Access2Care, and others. Billing connects to Medicaid, Medicare, and private insurers directly. None of this was available under the original standalone DispatchBot, so anyone remembering DispatchBot as a lighter tool should know the integration footprint they are inheriting is now considerably larger.
TripMaster support runs through CTS Software\'s dedicated technical support and sales lines, with published contact numbers for both. Because CTS has operated transportation software since the 1980s, onboarding processes are mature, though a fleet coming from DispatchBot\'s simpler board should expect a real training period to get comfortable with the fuller TripMaster toolset rather than a same-day switch.
Independent reviews of DispatchBot itself are sparse and dated, which makes sense for a product that stopped being sold new in 2021. What reviews exist describe it as simple and well-organized for basic trip management, with occasional mobile compatibility complaints. Since the product is now part of TripMaster, the more useful signal for a 2026 buying decision is TripMaster\'s own review history and reputation, not legacy DispatchBot feedback.
DispatchBot: Strengths & Limitations
Simple, dispatcher-designed scheduling board that carried over into TripMaster
Backed by CTS Software\'s decades of transportation software experience
Existing DispatchBot customers kept a familiar interface through the transition
Now bundled with a much larger feature set through TripMaster
No longer available as a standalone, lighter-weight product
Pricing history and public information are largely gone from the web
New buyers inherit TripMaster\'s full complexity instead of DispatchBot\'s original simplicity
A merged, decades-old dispatch platform still can\'t fill your seats.
MedFlow Digital builds the NEMT websites and local SEO that bring private-pay riders and facility contracts to your business, so whichever dispatch software you land on has more trips to schedule.
3 Mistakes Operators Make With DispatchBot
The most common, and most avoidable, missteps we see.
Save time by going straight to TripMaster\'s sales team instead of hunting for an independent DispatchBot website or trial.
TripMaster\'s broader feature set and broker integrations likely changed the pricing model from what DispatchBot charged before 2021, so get a current quote instead of relying on old numbers.
Reviews written before 2021 describe a smaller, standalone tool, not the merged TripMaster product a new customer signs up for today.
Who DispatchBot Fits Best
Nobody signs up for DispatchBot today. Here is who its original niche fit, and who should look at TripMaster instead.
Former DispatchBot customers
Already migrated into TripMaster through the 2021 merger, with a scheduling board built to feel familiar.
Small fleets that liked DispatchBot\'s simplicity
Should ask CTS Software directly whether a lighter TripMaster configuration exists before assuming they need every module.
Operators researching NEMT software history
Useful context for understanding how the smaller-vendor NEMT software field consolidated, and a reason to double-check whether a given NEMT software brand still exists before shortlisting it.
Frequently asked questions
Is DispatchBot still available to buy?
What happened to DispatchBot?
Is DispatchBot the same company as TripMaster?
Can I still find DispatchBot reviews online?
What should I search for instead of DispatchBot?
How DispatchBot Compares
Direct, category-by-category comparisons against other platforms on this list.
Other NEMT Software to Know
Most fleets compare at least two or three platforms before signing. See how DispatchBot stacks up.
All-in-One NEMT Dispatch, Billing & Broker Integration Platform
RouteGenie built its name on broker connectivity and billing automation. Here is what the platform actually does, what it costs, and where it tends to fall short.
Cloud-Based NEMT Dispatch, Scheduling & Billing Platform
Tobi positions itself as the simpler, more affordable option in NEMT dispatch software. Here is what that actually looks like in practice.
NEMT Scheduling, Dispatch & Multi-Payer Billing Platform
MediRoutes leans hardest into billing depth and multi-payer complexity. Here is what that means for day-to-day operations and cost.
NEMT Marketing Resources
Deep dives into the strategies that help medical transport providers scale.
Article
Learn the exact strategy we use to help NEMT providers dominate local search and stop relying on broker volume.
Article
Digital credentialing is getting harder. Here is the checklist you need to pass MTM and Modivcare verification.
Article
We break down why shifting just 20% of your volume to private pay can double your net profit and improve your margins.
