RouteGenie: NEMT Dispatch, Billing & Broker EDI in One Platform

RouteGenie splits its product into named modules: DispatchGenie for live routing and driver assignment, BillingGenie for claims and invoicing, NoShowGenie for appointment reminders, and FleetGenie for vehicle maintenance tracking. Capacity and mode-matching logic groups compatible trips onto the same vehicle, which the company credits with letting fleets run more trips without adding cars.

Billing is where the platform spends the most effort. It generates broker billing files, creates PDF invoices, and routes Medicaid and Medicare claims through a clearinghouse in 837P and CMS-1500 formats, all from the same trip data used for dispatch. That single source of truth is the main pitch versus running separate scheduling and billing tools side by side.

RouteGenie is one of the few vendors in this category that publishes real numbers. The Growth plan runs roughly $50 per vehicle per month, month-to-month, with no setup fee and no minimum vehicle count. The Pro plan uses a base fee near $750/month that covers 15 vehicle licenses, with additional vehicles at about $50/month each, plus paid add-ons like a facility concierge portal or WhatsApp messaging. Fleets should still confirm current numbers on a call, since add-on pricing changes the total more than the base rate does.

Broker integration is RouteGenie's strongest selling point. ImportGenie pulls trip requests directly from broker portals rather than requiring manual entry, and RouteGenie's own integration page confirms live connections to ModivCare, MTM (including a dedicated MTM Link connection), Veyo, Verida, SafeRide Health, and Call the Car. Payment processing runs through Authorize.net, mapping through Google Maps, and messaging through Twilio.

Fleets that work with several brokers at once tend to value this most, since it cuts down the double-entry that otherwise eats a dispatcher's day. Operators comparing broker-heavy platforms often put RouteGenie next to MediRoutes or Traumasoft for this exact reason.

Support channels include phone, email, a knowledge base, and live chat, and reviewers generally describe the support team as responsive and willing to walk through configuration questions. Several reviewers credit support staff, for example, with cutting monthly billing labor significantly after implementation, in one case dropping to a single person managing well over 100 payer accounts.

Reviewers on Capterra and G2 point to strong reporting, broker integration, and billing time savings as the recurring positives, along with responsive support. The most common complaint is that routing suggestions are not always accurate and need manual correction, and a smaller number of reviewers mention being charged extra for customizations they expected to be included. Sample sizes on public review sites remain fairly small compared to more established competitors, so treat any single rating as a data point rather than the full picture.