TripMaster: Paratransit & NEMT Dispatch Software Since 1986
TripMaster is one of the oldest names in paratransit and NEMT dispatch software. Here is how it holds up against newer cloud-native competitors.
Visit TripMaster's official siteWhat NEMT operators are working with in TripMaster
Wilmington, North Carolina
Headquarters
Starting price reported near $100/month, plus a separate setup and customization fee that scales with fleet size and feature requests
Pricing
Cloud-based dispatch software with ParaScope driver app (iOS/Android), the TripPortal rider web app, and in-vehicle mobile data terminals
Deployment
Paratransit agencies, PACE programs, and NEMT fleets that want a long-established platform with heavy broker partnership backing
Best fit for
Brokers TripMaster Connects To
TripMaster names these brokers directly in its own integration documentation.
6 Steps to Get Running on TripMaster
TripMaster comes from CTS Software, a company that started as a transportation management operator in the early 1980s before building its own scheduling software in 1986. That history matters here: TripMaster was built for public paratransit agencies first, then extended into NEMT and PACE, which is a different lineage than software built cloud-first for private NEMT fleets from day one. The company, based in Wilmington, North Carolina, also markets the product under the Transit Technologies brand.
TripMaster positions itself directly against ModivCare's in-house WellRyde platform and legacy competitors like RouteMatch, arguing its implementation timeline is faster than what agencies experience elsewhere. Fleets weighing it against more recently built platforms like RouteGenie or NEMT Cloud Dispatch are mainly choosing between decades of paratransit-specific depth and a more modern interface.
CTS Software's sales team reviews your fleet size, service type (NEMT, paratransit, PACE, or a mix), and broker relationships to scope a setup and customization quote.
Client records, standing trip orders, and vehicle information get migrated ahead of the setup phase.
Broker partnerships with ModivCare, Alivi, or OneCall get connected, and the interactive voice response system gets configured if your operation uses phone-based booking or confirmations.
Vehicles get outfitted with mobile data terminals where used, and drivers install the ParaScope app for manifests and real-time trip data.
Rate tables, funding sources, and reporting templates get configured to match your agency or fleet's billing and compliance requirements.
CTS Software runs training before cutover; reviewers frequently note the training and onboarding support as faster than what competitors like RouteMatch typically require.
TripMaster in Numbers
What you're working with before you book a demo.
CTS Software began developing TripMaster in 1986, after operating as a transportation management company, making it one of the oldest platforms still active in this category.
TripMaster states it is used by more than 200 public and private paratransit and NEMT providers across North America.
TripMaster carries an average rating of roughly 4.5 out of 5 stars on Capterra, based on close to 100 reviews as of 2026.
Features, Pricing, Integrations & Reputation
TripMaster covers automated scheduling, computer-assisted dispatching, reservation management, automated vehicle location, mapping and routing, electronic billing, statistical reporting, and fleet maintenance tracking. Add-on modules extend into interactive voice response, in-vehicle cameras, and microtransit management, reflecting its roots serving public transit agencies as much as private NEMT fleets.
The ParaScope driver app functions as an electronic manifest and two-way messenger between drivers and dispatch, submitting and receiving trip data in real time on both iOS and Android. The separate TripPortal gives riders or facility staff a web-based way to manage ride requests without calling in.
TripMaster's starting price is reported near $100 a month, but like most platforms with roots in public agency contracts, it layers on a separate setup and customization fee that varies with fleet size, feature requests, and how many dispatchers need system access. That combination makes TripMaster harder to price-compare on the base rate alone; fleets should ask for a full implementation quote, not just the monthly software fee, before comparing it to competitors.
TripMaster's own site names it as a Premier or Preferred partner with five major trip brokers: ModivCare, MTM, Access2Care, Alivi, and One Call. That partner status reflects the platform's long history serving agencies that these brokers already work with at scale, rather than a newer integration built from scratch.
Compared to dispatch-only competitors, TripMaster's broker relationships lean toward the public-agency and larger regional contracts side of the market, which fits its history serving paratransit systems before NEMT-specific software existed as its own category.
CTS Software markets its training and support as a key differentiator, citing a faster path to going live than competitors like RouteMatch, which the company says can take three to five months to reach system acceptance. Reviewers generally back this up, describing support as fast to respond and fix problems, even when the underlying software occasionally has bugs or downtime.
TripMaster carries an average rating of roughly 4.5 out of 5 stars on Capterra across close to 100 reviews, one of the more substantial review samples among NEMT-specific platforms. Reviewers commonly praise automated scheduling, live driver tracking, route optimization, and customizable reporting. The most consistent criticism is a mixed record on bugs and occasional downtime, though most reviewers pair that complaint with praise for how quickly support responds and resolves issues.
TripMaster: Strengths & Limitations
Nearly 40 years of paratransit and transportation software experience
Strong, well-reviewed broker partnerships including ModivCare
Support and training consistently rated as fast and responsive
Substantial public review base with a solid average rating
Setup and customization fees make total cost harder to predict upfront
Some reviewers report periodic bugs or downtime
Interface and workflow can feel dated next to newer cloud-native platforms
TripMaster Can Dispatch Decades of Trips. It Cannot Grow Your Pipeline.
Even the most established dispatch platform only runs the trips already on your schedule. It will not put your fleet in front of new facility contracts or private-pay families searching online. That is a website and local SEO problem, and it is what MedFlow Digital builds for NEMT and paratransit operators.
3 Mistakes Operators Make With TripMaster
The most common, and most avoidable, missteps we see.
The advertised starting price does not include setup and customization fees, which scale with fleet size and feature requests. Get a full implementation quote before comparing TripMaster's cost to a competitor's all-in monthly rate.
TripMaster's roots in public transit agency software mean some workflows and the interface reflect that older lineage. Ask for a live walkthrough of daily dispatch screens, not just a feature list, before deciding.
TripMaster's strongest broker ties run through ModivCare, Alivi, and OneCall. If your fleet's trip volume comes mostly from a broker outside that list, confirm integration support directly rather than assuming it exists.
Who TripMaster Fits Best
TripMaster suits operations that value decades of paratransit-specific depth and established broker relationships over a newer interface.
Public and private paratransit agencies
Agencies running demand-response service alongside NEMT trips get modules, like IVR and microtransit management, built in particular for that mixed service model.
PACE programs and senior transportation providers
Programs coordinating complex, recurring medical trips benefit from TripMaster's long track record serving healthcare-adjacent transportation.
Fleets with heavy ModivCare, Alivi, or OneCall trip volume
Operators whose trip volume runs mostly through TripMaster's named broker partners get the most direct benefit from its integration depth.
Frequently asked questions
How much does TripMaster cost?
Who makes TripMaster?
Does TripMaster integrate with ModivCare?
Is there a mobile app for TripMaster drivers?
How does TripMaster compare to RouteMatch?
How TripMaster Compares
Direct, category-by-category comparisons against other platforms on this list.
Other NEMT Software to Know
Most fleets compare at least two or three platforms before signing. See how TripMaster stacks up.
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