Tobi Cloud: Flat-Rate NEMT Dispatch & Billing for Small Fleets

Tobi covers the standard NEMT workflow: trip intake, dispatching, route optimization, scheduling for recurring appointments, billing and claims, and compliance tracking including geofencing and electronic attestation. The dispatcher dashboard supports multiple fleets or locations from one login, which appeals to operators running more than one company under a shared back office.

The client portal is white-label, so riders or facility staff can book and track trips under the operator's own branding rather than Tobi's. Reviewers commonly point to the platform being simple enough to self-configure without much formal training, which matters for smaller teams without a dedicated implementation coordinator.

Tobi uses a flat per-vehicle pricing model, reported at roughly $50 per vehicle per month plus a small per-trip charge, with a monthly minimum near $100. Plans are tiered as Bronze, Silver, and Gold, and the tiers primarily control how many broker integrations and premium features are unlocked rather than changing the core dispatch functionality. High-volume operators should factor the per-trip fee into total cost, since it scales with trip count in a way flat vehicle pricing alone does not.

Tobi advertises integration with major Medicaid NEMT brokerages and an open API for connecting other third-party tools, though the company does not publish a full named list of broker partners the way some competitors do. The number of broker connections available depends directly on your plan tier, capped at 2, 4, or 6 depending on Bronze, Silver, or Gold.

Fleets with a single dominant broker relationship tend to find the lower tiers sufficient. Operations juggling several brokers, closer to what MediRoutes or RouteGenie are built around, will likely need Gold or a direct conversation with Tobi's sales team about additional connections.

Support is primarily handled through email and a help desk, and reviewers describe the team as responsive for a company of its size. Because the interface is designed to be configured without heavy training, several reviewers mention getting the system running with minimal formal onboarding, which fits Tobi's positioning as the lower-friction, lower-cost option in this category.

Reviews consistently mention affordability and ease of use as Tobi's strongest points, along with responsive customer service and a driver app that reduces manual work. The most common criticisms are the lack of a free trial and that adapting the configuration to unusual business rules can take extra effort. As with several smaller NEMT vendors, the volume of public reviews on sites like Capterra and G2 is limited, so weigh individual reviews as anecdotes rather than a statistically solid rating.