How to Become a Call the Car NEMT Provider

Call the Car's confirmed transportation contracts are with L.A. Care Health Plan and Inland Empire Health Plan, two of the largest Medicaid managed care plans in California, together covering millions of Medi-Cal members across Los Angeles, Riverside, and San Bernardino counties. Full-scope Medi-Cal members assigned to either plan can access free transportation to covered appointments through Call the Car.

This makes Call the Car a genuinely significant player in Southern California's NEMT market, though its geographic footprint is far narrower than ModivCare's national coverage. If you operate within L.A. County or the Inland Empire, Call the Car represents real, concentrated trip volume tied to two of the state's biggest Medi-Cal plans.

Call the Car recently partnered with Roundtrip, a healthcare transportation logistics platform, to modernize how Medicaid transportation is scheduled and dispatched for its Southern California members. This kind of partnership, an established regional broker adopting a modern digital scheduling layer rather than building its own, is becoming more common across the NEMT industry, and it generally means faster, more transparent trip assignment and tracking for credentialed providers.

For an NEMT operator, this shift is worth watching closely during onboarding: ask in particular whether trip assignment and status tracking now run through the Roundtrip-powered platform, since that affects what dispatch software and driver app training your team will need.

Unlike the largest national brokers, Call the Car doesn't publish a detailed, standardized credentialing checklist or rate sheet. That doesn't mean the requirements are less rigorous: California vehicle compliance rules and Medi-Cal documentation standards apply regardless of which broker you're credentialing with. It just means you'll need to get details directly from their provider relations team rather than relying on a published document the way you can with some national brokers.

Get clear, written answers on payment timeline, per-trip rate structure by vehicle type, and any additional documentation requirements before you commit significant fleet capacity to the credentialing process.

For operators based in L.A. County or the Inland Empire in particular, a regional broker with deep, established relationships with the area's dominant Medi-Cal plans can offer more concentrated, locally relevant volume than competing for a slice of a much larger national broker's California-wide trip pool. Smaller provider relations teams can also mean more direct, personal communication during credentialing than a national brand's larger, more standardized process.

The tradeoff is geographic limitation: Call the Car isn't a broker you'll be able to lean on if you expand outside Southern California. Operators planning multi-region growth should factor that into which brokers they build relationships with first.