Roundtrip vs Every Other NEMT Broker
Roundtrip is a free, non-exclusive marketplace for hospital and health system ride requests, not a state-contracted Medicaid broker. Here's how that model compares to the other 12.
Visit Roundtrip's official siteRoundtrip is a solid, no-cost way to pick up on-demand hospital and health system trips without giving up exclusivity elsewhere. Its 45-day average payment is slower than several Medicaid brokers, and it isn't a Medicaid revenue source on its own.
What NEMT operators are working with at Roundtrip
Philadelphia, Pennsylvania
Headquarters
43+ states
States covered
Free to join; net 45 days on average
Payment terms
Fleets that want on-demand hospital and health system ride requests without exclusivity
Best fit for
5 Steps to Decide on Roundtrip
Roundtrip works best as a free addition, not a foundation. Get steady volume elsewhere first.
Low risk to add on top of existing broker relationships.
Slower than ModivCare or Veyo. Don't count on it for fast cash flow.
Trip flow depends on demand rather than a state contract.
A genuinely useful operational statistic when evaluating whether to prioritize its trips.
Roundtrip in Numbers
Wide reach, though volume depends on hospital and health system demand rather than a guaranteed contract.
No membership fee, low risk to add alongside existing broker relationships.
A reported reliability statistic for trip requests through the platform.
Roundtrip vs All 13 Brokers
Headquarters, ownership, coverage, and payment terms for every broker on this site, in one table.
| Broker | HQ | Founded | Ownership | Coverage | Payment | Best Fit |
|---|---|---|---|---|---|---|
| ModivCare National Medicaid NEMT Broker | Denver, Colorado | 1986 | — | 48 states + Washington, D.C. | 15–30 days | New and established fleets that need volume from day one |
| MTM National Medicaid NEMT Broker | Lake St. Louis, Missouri | 1995 | Privately held, family-owned (Griswold/Macia family) | 30+ states direct (50 + D.C. + P.R. combined with Veyo/Access2Care) | 30–45 days | Operators willing to trade a longer credentialing window for steady volume |
| Access2Care MTM Subsidiary, Being Merged Into MTM Health | MTM subsidiary (formerly under Global Medical Response) | 1998 | MTM subsidiary since Oct. 2024 (formerly Global Medical Response) | 32 states + D.C. (merging into MTM) | 45–60 days | Existing Access2Care providers migrating to MTM Link |
| Verida Regional Medicaid NEMT Broker | Villa Rica, Georgia (near Atlanta) | 2000 | Privately held, founded by Steve Adams | 6 states + D.C. (AR, DC, GA, IN, LA, TN) | 30 days | Operators in the Southeast who want a more responsive credentialing team |
| One Call Workers' Compensation Transportation Network (Not Medicaid) | Jacksonville, Florida | — | — | Nationwide provider network | Confirm directly | Operators looking to diversify beyond Medicaid into workers' comp and casualty transport |
| American Logistics National Medicaid & Medicare Advantage NEMT Broker | St. George, Utah | — | — | Nationwide, via Medicaid and Medicare Advantage health plan contracts | Confirm directly | Established transportation companies with W-2 employee drivers |
| Call the Car Regional Medicaid NEMT Broker (Southern California) | Pasadena, California | — | — | California (Southern California, including L.A. County and the Inland Empire) | Confirm directly | Southern California operators serving L.A. Care or Inland Empire Health Plan members |
| Veyo Tech-First Medicaid NEMT Broker (MTM Subsidiary) | San Diego, California (MTM subsidiary) | — | — | 9 states (AZ, CA, CT, LA, MI, TX, UT, VA, WI) | Weekly | Operators who need cash flow fast and can maintain a high performance rating |
| MedTrans Go Non-Traditional NEMT Partner Network | Founded by former NEMT operators; confirm current markets directly | — | — | Growing multi-market partner network; check current coverage on their site | Per ride | Operators who want flexible, non-exclusive ride volume alongside existing broker contracts |
| SafeRide Health National Transportation Benefit Manager | San Antonio, Texas | — | — | Nationwide: 500+ NEMT supplier network, 4M+ members served | Confirm directly | Operators who want exposure to Medicare Advantage plan volume alongside Medicaid |
| Kinetik Healthcare Transportation Infrastructure Platform | New York, New York | — | — | Network coverage across 44 states via 20+ dispatch partners | Confirm directly | Understanding the technology layer increasingly sitting behind your broker relationships |
| Roundtrip Healthcare Transportation Marketplace | Philadelphia, Pennsylvania | — | — | 43+ states | ~45 days | Fleets that want on-demand hospital and health system ride requests without exclusivity |
| Uber Health Rideshare-Based Healthcare Transportation Platform | San Francisco, California | — | — | Nationwide in most major metros; wheelchair/NEMT partner program in select markets only | Confirm directly | Understanding the competitive field more than seeking direct trip volume |
Coverage, Credentialing, Pay & Positioning
Roundtrip operates in 43-plus states, close to Kinetik's 44-state reach and just short of ModivCare's 48-state Medicaid footprint. Its volume comes from hospitals and health systems requesting on-demand rides through the marketplace, not from a state Medicaid contract.
Joining Roundtrip's provider community is free, a different model from the formal, document-heavy credentialing process ModivCare or MTM require. That lower barrier to entry is part of what makes it easy to layer on top of existing broker relationships.
Roundtrip pays on a net-45-day average, slower than ModivCare's 15-to-30-day terms and Veyo's weekly EFT, though faster than Access2Care's 45-to-60-day terms. Its reported partner no-show rate, under 4%, is a notable operational statistic that speaks to the reliability of the trip requests coming through the platform.
Roundtrip sits closer to Kinetik and MedTrans Go than to the traditional Medicaid brokers, functioning as a marketplace and technology layer rather than a state-contracted relationship. Unlike Kinetik, though, Roundtrip is something a fleet can join and use directly, making it a more accessible entry point into that newer side of the industry.
Roundtrip is worth joining in particular because it's free and non-exclusive, low risk to add on top of whatever Medicaid broker volume you already have. Just don't expect it to replace a primary broker relationship; its payment speed and volume model work better as a supplement than a foundation.
Roundtrip: Advantages & Tradeoffs
Free to join with no exclusivity requirement, low risk to add
Low reported partner no-show rate, under 4%
Wide reach at 43-plus states
Hospital and health system on-demand requests, a distinct volume source from Medicaid trips
Net-45-day average payment is slower than ModivCare or Veyo
Not a Medicaid revenue source, works as a supplement rather than a primary broker
Volume depends on hospital and health system demand rather than a guaranteed state contract
Roundtrip keeps trips moving. It won't fill your calendar on its own.
We build NEMT websites and local SEO that bring in private-pay and facility bookings, no matter which broker relationships you run.
3 Mistakes Operators Make Evaluating Roundtrip
The most common, and most avoidable, missteps we see.
It's a free supplement, not a foundation. Demand-based hospital requests don't guarantee steady trip counts.
Net-45-day average is slower than ModivCare's 15-to-30-day terms and much slower than Veyo's weekly EFT.
Low risk makes it worth joining even as a secondary volume source, since there's no exclusivity cost to weigh against.
Who Roundtrip Fits Best
A free, low-risk way to add hospital-driven volume on top of your primary broker.
Operators with established Medicaid broker volume
Roundtrip adds a supplemental, non-exclusive revenue stream without disrupting existing relationships.
Fleets wanting hospital and health system trip requests
A distinct volume source from state Medicaid contracts.
Operators comfortable with slower, net-45-day payment
Worth the tradeoff given there's no cost or exclusivity requirement to join.
NEMT Software That Connects to Roundtrip
Dispatch platforms that name Roundtrip as a broker integration in their own documentation.
Frequently asked questions
Is Roundtrip free to join?
How fast does Roundtrip pay?
Is Roundtrip a Medicaid broker?
What is Roundtrip's no-show rate?
If Roundtrip Isn't the Right Fit
Specific alternatives worth a look, and why.
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