How to Join the Roundtrip Community Marketplace

Roundtrip's core model is fundamentally different from a state Medicaid broker: rather than being assigned a set trip volume under an exclusive contract, credentialed providers in the Roundtrip Community see ride requests posted by hospitals, health systems, and health plans and choose which ones to claim, offering an ETA in a process the company describes as similar to bidding. Providers with strong ETAs and quality ratings tend to win more ride requests over time.

This structure means Roundtrip functions less like a broker you're locked into and more like an on-demand supply channel you can plug into alongside your existing Medicaid broker relationships, without an exclusivity conflict.

A meaningful difference between Roundtrip and a traditional Medicaid broker is who's generating the trip requests. Roundtrip works directly with hospitals and health systems coordinating patient discharge transportation, appointment transport, and readmission-reduction programs, in addition to health plans managing member transportation benefits. Health system partners using Roundtrip report patient no-show rates below 4%, compared to an industry average of over 20%, a figure that reflects the platform's focus on reliable, trackable, on-demand transportation for time-sensitive discharge and appointment needs.

For an NEMT operator, this means Roundtrip ride requests often come with more urgency and higher visibility (hospital discharge coordinators actively monitoring the request) than routine broker-assigned Medicaid trips, which can mean more responsive dispatch expectations but also a direct, immediate relationship with the healthcare facility generating the request.

Joining Roundtrip Community doesn't cost anything. There's no membership fee to access the marketplace. Providers are paid for completed rides, with payment landing on average around 45 days, comparable to MTM's payment window and faster than Access2Care's.

Because Roundtrip works across many different hospital, health system, and health plan clients rather than a single payer, actual payment timing per client relationship can vary somewhat around that average, so track payment cycles by client if you're claiming ride requests from multiple sources on the platform.

Because ride requests are claimed competitively based on ETA and quality rating, operators who can respond quickly and maintain strong on-time performance get more consistent access to available rides than those who log in infrequently or respond slowly. Treat the platform actively rather than passively if you want it to be a meaningful volume source.

Roundtrip's hospital-discharge and health-system focus also means highlighting any experience with time-sensitive medical transport, dialysis scheduling, or discharge coordination in your application can help you stand out, since that experience directly matches the use case health systems are trying to solve with the platform.