How MedTrans Go's Partner Network Works

The defining feature of MedTrans Go is the absence of a binding, exclusive contract. Traditional Medicaid brokers like ModivCare or MTM credential you into their system and then assign trips based on their own scheduling logic; you're generally expected to accept assigned trips and maintain performance standards within that specific broker relationship. MedTrans Go instead operates more like a marketplace: certified transportation partners see available ride requests and choose which ones to accept.

This flexibility means you can run MedTrans Go alongside your existing Medicaid broker contracts without exclusivity conflicts, using it to fill schedule gaps or take on trip types (specialty oxygen, bariatric, or psychiatric transport, for example) that might not come through your primary broker relationship as frequently.

MedTrans Go states that it vets NEMT partners through a 10-point certification process before granting platform access, positioned as a way to maintain service quality across a network that doesn't rely on exclusive contracts to enforce standards. The specific 10 points aren't broken down in detail publicly, so requesting the full checklist directly during your application is worth doing before you invest time in the process.

Since MedTrans Go's technology platform is built to be HIPAA and SOC 2 compliant, expect the certification process to verify your own compliance posture (insurance, background checks, and driver training) at a level consistent with what any Medicaid broker or health system would require.

ACCESS by MedTrans Go is the company's dedicated sub-brand for wheelchair and stretcher transportation, reflecting the same industry pattern seen with Access2Care and other higher-acuity-focused broker arms: separating routine ambulatory transport from higher-skill, higher-liability transport types. If your fleet includes wheelchair vans or stretcher vehicles, ask whether you'd be onboarded through the main MedTrans Go partner network or through ACCESS in particular, since requirements and available ride types may differ.

MedTrans Go's model is per-ride payment without a binding contract, which trades the predictability of a fixed broker relationship for flexibility. Because there's no long-term exclusive contract to negotiate, get clear, direct answers on per-ride rate structure by trip type and vehicle class, and confirmed payment timing, before assuming a specific figure.

This model works best as a complement to, rather than a replacement for, an existing Medicaid broker contract for most operators. It's a way to add flexible, non-exclusive volume rather than the sole foundation of a new NEMT business, since broker-assigned volume through ModivCare or MTM tends to be more predictable for new operators.