Tennessee

NEMT Brokers in Tennessee

5 brokers active in Tennessee: ModivCare, MTM, Access2Care, Verida, Alivi Health. Compare payment terms, credentialing timelines, and contract requirements below.

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ModivCare

Formerly LogistiCare

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ModivCare is the largest Medicaid NEMT broker in the US. They manage over 70 million trips per year across 48 states and DC. Most new operators start here because of the trip volume available in almost every market.

Platform

WellRyde

Payment

15-30 days

Credentialing

4-8 weeks

On-time Req.

95%+

Insurance minimum: $1M per occurrence / $3M aggregate

Contract tips

List ModivCare as additional insured on your ACORD 25 before you submit your application. Missing this single step causes most first-time rejections.
You need a Type 2 Organization NPI on the application form. A Type 1 Individual NPI will not work.
ModivCare sets rates by state rate schedule. You cannot negotiate base rates. Focus on getting all eligible add-on fees approved instead.
Your driver files must be complete before you submit. Each driver needs a license copy, background check, drug test, and CPR card. Incomplete driver files restart the review.
After approval, keep your on-time rate above 95% monthly. ModivCare suspends providers who fall below this threshold without warning.

MTM

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MTM (Medical Transportation Management) is the second-largest Medicaid NEMT broker, operating in over 30 states. They also own Veyo and Access2Care, which continue to run as separate platforms in their respective markets.

Platform

MTM Link

Payment

30-45 days

Credentialing

6-10 weeks

On-time Req.

95%+

Insurance minimum: $1M per occurrence / $3M aggregate

Contract tips

MTM credentialing takes longer than ModivCare. Submit your application 10 weeks before your target start date.
MTM operates the MTM Link driver app. Your drivers need to be onboarded to the app before you can accept trips.
MTM often adjusts trip volume by region. New providers usually start with lower trip counts and increase after 90 days of strong performance.
MTM acquired Veyo and Access2Care. If you already have a contract with either platform, contact MTM directly about consolidation options.
State-by-state trip rates vary widely. Request a current rate sheet for your specific state before signing.

Access2Care

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Access2Care is an MTM subsidiary focused on hospital-based and high-acuity transport. They have the slowest payment terms and longest credentialing of any major broker, but serve markets where trip volumes are high and competition is lower.

Platform

A2C Connect

Payment

45-60 days

Credentialing

8-12 weeks

On-time Req.

95%+

Insurance minimum: $1M per occurrence / $3M aggregate

Contract tips

Access2Care takes up to 12 weeks to credential. Submit your application as early as possible and follow up every two weeks.
Payment terms are 45 to 60 days. You need a cash reserve to cover 2 months of operating costs before your first check arrives.
Access2Care focuses on higher-acuity trips including stretcher and BLS transport. If you run ambulatory-only vehicles, trip volume may be limited.
Access2Care is now part of MTM. If you have an existing MTM relationship, ask your MTM rep about streamlining the A2C application.
Use the A2C Connect portal to track your application status. Paper submissions and email follow-ups are ignored in most regions.

Verida

Formerly Southeastrans

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Verida (formerly Southeastrans) is a minority-owned NEMT broker based in Atlanta. They operate in 5 states and DC, primarily in the Southeast and Midwest. They are known for faster approvals and more accessible credentialing staff compared to larger brokers.

Platform

Verida Provider Portal

Payment

30 days

Credentialing

4-6 weeks

On-time Req.

95%+

Insurance minimum: $1M per occurrence / $2M aggregate

Contract tips

Verida credentialing staff are generally more responsive than larger brokers. Call the provider enrollment line directly if your application has been pending more than 3 weeks.
Verida requires a four-step credentialing process: application, document review, vehicle inspection, and final approval. Budget time for the vehicle inspection step.
Insurance minimums for Verida are $1M per occurrence and $2M aggregate, slightly lower than ModivCare and MTM. Confirm the exact requirement for your state.
Verida has strong relationships with dialysis centers and rehabilitation facilities in their markets. Build those facility relationships once approved.
Verida rebranded from Southeastrans in 2023. If you have old Southeastrans credentials, contact Verida directly to transfer your provider record.

Alivi Health

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Alivi Health is a specialty NEMT and ancillary benefits broker operating in 13 states. They focus on managed care plans and value-based contracts. Trip volume per provider is lower than national brokers, but rates are often higher.

Platform

Alivi Provider Portal

Payment

30-45 days

Credentialing

4-8 weeks

On-time Req.

95%+

Insurance minimum: $1M per occurrence / $3M aggregate

Contract tips

Alivi works through managed care plans, not directly through state Medicaid agencies. Check which health plans in your state are Alivi clients before applying.
Trip rates with Alivi are often 15 to 25 percent higher than ModivCare rates in the same market. Fewer trips, better margins.
Alivi credentialing requires proof of current vehicle inspections for every vehicle on your fleet roster. Have those ready before you submit.
Alivi serves a mix of ambulatory and wheelchair transport. Stretcher and BLS operators in their markets report limited trip volume.
Apply to Alivi as a secondary broker after you are already approved with ModivCare or MTM. Trip volume alone will not support a new operation.

Note: Broker state coverage, rates, and credentialing requirements change regularly. Verify current contracts on each broker's provider portal before applying. This directory reflects known contracts as of 2025.

How to Apply to NEMT Brokers in Tennessee

Submit your applications to all 5 brokers active in Tennessee at the same time. Each credentialing process is independent. Waiting for one approval before starting the next adds weeks to your timeline with no benefit.

Before you apply to any broker in Tennessee, have these documents ready: your Type 2 Organization NPI, LLC formation documents, ACORD 25 certificate of insurance with the broker listed as additional insured, vehicle registration and inspection records, and a complete driver file for every driver on your roster. Missing any of these restarts the review from the beginning.

After approval, your on-time performance rate determines how many trips you receive. Most brokers in Tennessee require 95% or higher monthly. Veyo requires 98%. Track your performance weekly and address any pattern of late arrivals before it triggers a trip reduction.

Broker Rates in Tennessee

Broker rates in Tennessee are set by the state Medicaid rate schedule, not by the broker. You cannot negotiate the base trip rate. You can request add-on fees for services like stair assist, oxygen transport, escort trips, and after-hours pickups. Get the current rate sheet for Tennessee from each broker's credentialing team before you sign anything.

To increase your margin in Tennessee, add private pay clients alongside broker trips. Dialysis centers, skilled nursing facilities, and hospitals in Tennessee typically pay 40 to 70 percent more per trip than broker rates. Use the Broker vs. Private Pay Comparison tool to calculate exactly how much your margin improves as you shift your trip mix.