NEMT Broker Directory
Every major Medicaid NEMT broker in one place. Select your state to see which brokers operate in your market. Compare payment timelines, credentialing speeds, and get contract tips for each broker.
Select your state to see which brokers operate in your market.
Showing all 7 brokers. Select a state to filter.
ModivCare
Formerly LogistiCare
ModivCare is the largest Medicaid NEMT broker in the US. They manage over 70 million trips per year across 48 states and DC. Most new operators start here because of the trip volume available in almost every market.
Platform
WellRyde
Payment
15-30 daysCredentialing
4-8 weeksStates Active
50 states
MTM
MTM (Medical Transportation Management) is the second-largest Medicaid NEMT broker, operating in over 30 states. They also own Veyo and Access2Care, which continue to run as separate platforms in their respective markets.
Platform
MTM Link
Payment
30-45 daysCredentialing
6-10 weeksStates Active
30 states
Veyo
Veyo is an MTM subsidiary that uses a technology-first dispatch model. They operate in 9 states and are known for the fastest credentialing and weekly payment — making them a strong option for new operators who need cash flow.
Platform
Veyo Driver App
Payment
Weekly EFTCredentialing
1-4 weeksStates Active
9 states
Access2Care
Access2Care is an MTM subsidiary focused on hospital-based and high-acuity transport. They have the slowest payment terms and longest credentialing of any major broker, but serve markets where trip volumes are high and competition is lower.
Platform
A2C Connect
Payment
45-60 daysCredentialing
8-12 weeksStates Active
33 states
Verida
Formerly Southeastrans
Verida (formerly Southeastrans) is a minority-owned NEMT broker based in Atlanta. They operate in 5 states and DC, primarily in the Southeast and Midwest. They are known for faster approvals and more accessible credentialing staff compared to larger brokers.
Platform
Verida Provider Portal
Payment
30 daysCredentialing
4-6 weeksStates Active
6 states
Medical Answering Services (MAS)
MAS is the primary Medicaid NEMT broker for New York State. They manage trips for Medicaid recipients across all New York counties under a state contract. If you operate in New York, MAS is your main credentialing target.
Platform
MAS Provider Portal
Payment
30-45 daysCredentialing
6-8 weeksStates Active
1 states
Alivi Health
Alivi Health is a specialty NEMT and ancillary benefits broker operating in 13 states. They focus on managed care plans and value-based contracts. Trip volume per provider is lower than national brokers, but rates are often higher.
Platform
Alivi Provider Portal
Payment
30-45 daysCredentialing
4-8 weeksStates Active
13 states
How Medicaid NEMT Brokers Work
A Medicaid NEMT broker is a company that your state Medicaid agency pays to manage non-emergency medical transportation for Medicaid recipients. Instead of state agencies dispatching trips directly, they contract with brokers like ModivCare or MTM to handle scheduling, routing, and provider payments.
As an NEMT provider, you do not contract directly with the state. You contract with the broker. The broker assigns you trips, tracks your performance, and pays you based on a rate schedule they control. Each state has one or more brokers covering different regions. Some states have a single statewide broker; others have multiple brokers competing across counties.
Brokers make money on the spread between what the state pays per trip and what they pay you. This is why broker rates are lower than private-pay rates. The broker model also means your rates are non-negotiable in most cases. You can negotiate add-on fees and service types, but base rates are set by contract.
Which Brokers Should You Apply To First?
Apply to every broker active in your state at the same time. Each application is independent. Waiting for one approval before starting the next adds weeks to your timeline with no benefit.
Start with ModivCare. They are active in nearly every state and have the highest trip volume in most markets. Getting approved with ModivCare first gives you a reference when applying to secondary brokers. After ModivCare, apply to MTM, Veyo (if available in your state), and any regional brokers active in your area.
New operators in New York must apply to MAS specifically. New York uses a different broker structure from most states, and MAS is the primary Medicaid NEMT contract holder for the state.
Payment Terms and Cash Flow
Payment speed varies significantly across brokers. Veyo pays weekly via EFT, which is the fastest option in the industry. ModivCare pays in 15 to 30 days. MTM takes 30 to 45 days. Access2Care is the slowest at 45 to 60 days.
For new operators, payment speed matters more than trip volume. A 60-day payment cycle means you are funding two full months of operations before your first check arrives. If you are starting with limited capital, prioritize Veyo or ModivCare over Access2Care as your first broker relationship.
Use the NEMT Profit Calculator to calculate exactly how much working capital you need to cover your costs during the payment lag period.
Credentialing: What Slows You Down
Credentialing is the approval process each broker runs before you can receive trips. It covers your business credentials, vehicle inspections, driver files, and insurance certificates. Most brokers take 4 to 12 weeks. Access2Care takes the longest at up to 12 weeks for a complete review.
The most common reason credentialing takes longer than expected: incomplete driver files. Each driver needs a valid license copy, background check results, drug test results, CPR certification, and proof of a defensive driving course. Some brokers also require a passenger assistance training certificate. Build a complete driver file for every driver before you submit your initial application.
The second most common reason for delays: insurance certificates that do not list the broker as an additional insured. Your ACORD 25 must name each broker you apply to as an additional insured. Adding a broker to an existing policy takes 24 to 48 hours and costs nothing, but missing it can push your credentialing back weeks.
Performance Requirements After Approval
Every major broker tracks your on-time performance and uses it to decide how many trips you receive. ModivCare and MTM require 95% or higher on-time performance monthly. Veyo requires 98%. Falling below these thresholds triggers trip reduction or suspension.
On-time means your driver arrives within the pick-up window, usually 15 minutes before to 5 minutes after the scheduled time. Late arrivals due to traffic are counted the same as no-shows. Build buffer time into your routing and avoid scheduling trips so tightly that any delay creates a cascade.
Keep a written log of any trips where you were late due to circumstances outside your control, such as a medical delay at a facility or a vehicle breakdown. Brokers have dispute processes for these situations, but you need documentation to use them.
Broker Rates vs. Private Pay
Broker rates for ambulatory trips typically run $18 to $35 per trip plus $1.50 to $3.00 per mile, depending on your state rate schedule. Private pay rates from hospitals, dialysis centers, and nursing homes run 40 to 70 percent higher for the same transport.
Use brokers to fill your schedule and maintain consistent trip volume. Use private pay relationships to grow your margin. A fleet running 80% broker trips and 20% private pay trips earns significantly more per vehicle than one running 100% broker trips.
The Broker vs. Private Pay Comparison calculator shows exactly how much your margin improves as you shift your trip mix toward private pay.
Frequently Asked Questions
What is the difference between a Medicaid broker and a Medicaid managed care plan?
A Medicaid broker manages only transportation. A managed care plan (like Aetna Better Health or Molina Healthcare) manages your member's full Medicaid benefit package, which may include transportation. In states using managed care, each health plan may contract separately for NEMT. In broker states, the state Medicaid agency contracts with a single NEMT broker to cover all members. Some states use both systems depending on the county.
Can I work with more than one broker at the same time?
Yes. Most operators work with two to four brokers simultaneously. Each broker contract is independent. Working with multiple brokers gives you more trip volume and protects your business if one broker reduces assignments in your area. Apply to every broker active in your state and keep all contracts current.
Do brokers set my rates or can I negotiate?
Brokers set base trip rates based on your state Medicaid rate schedule. You cannot negotiate base rates in most states. You can sometimes negotiate rates for specialty services, add-ons like stair assist or oxygen transport, and trip types not covered in the standard rate schedule. Before signing with any broker, request a full rate sheet for your state and vehicle types.
How do I know which broker covers my county?
Your state Medicaid agency website lists all contracted NEMT brokers by county or region. Search for your state name plus 'Medicaid NEMT broker' or 'non-emergency medical transportation provider.' The broker directory in this tool shows statewide coverage. County-level assignments vary and should be confirmed through the state agency or the broker's provider enrollment team.
What happens if a broker rejects my credentialing application?
Brokers reject applications for incomplete documents, insurance gaps, or failed vehicle or driver checks. They will send a deficiency notice listing what is missing. Correct every item on the list and resubmit as a complete package. Partial resubmissions restart the review clock. If your application is rejected a second time, call the provider enrollment line directly and ask for a supervisor review.
How many trips can I expect per vehicle after approval?
Trip volume depends on your market, time of day, and performance rating. In most metro markets, a single vehicle can complete 6 to 10 broker trips per day once you are fully established. New providers typically receive 2 to 4 trips per day for the first 60 to 90 days while brokers evaluate your performance. Volume increases as your on-time rate builds up your provider score.
