Arkansas

NEMT Brokers in Arkansas

3 brokers active in Arkansas: ModivCare, MTM, Verida. Compare payment terms, credentialing timelines, and contract requirements below.

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ModivCare

Formerly LogistiCare

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ModivCare is the largest Medicaid NEMT broker in the US. They manage over 70 million trips per year across 48 states and DC. Most new operators start here because of the trip volume available in almost every market.

Platform

WellRyde

Payment

15-30 days

Credentialing

4-8 weeks

On-time Req.

95%+

Insurance minimum: $1M per occurrence / $3M aggregate

Contract tips

List ModivCare as additional insured on your ACORD 25 before you submit your application. Missing this single step causes most first-time rejections.
You need a Type 2 Organization NPI on the application form. A Type 1 Individual NPI will not work.
ModivCare sets rates by state rate schedule. You cannot negotiate base rates. Focus on getting all eligible add-on fees approved instead.
Your driver files must be complete before you submit. Each driver needs a license copy, background check, drug test, and CPR card. Incomplete driver files restart the review.
After approval, keep your on-time rate above 95% monthly. ModivCare suspends providers who fall below this threshold without warning.

MTM

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MTM (Medical Transportation Management) is the second-largest Medicaid NEMT broker, operating in over 30 states. They also own Veyo and Access2Care, which continue to run as separate platforms in their respective markets.

Platform

MTM Link

Payment

30-45 days

Credentialing

6-10 weeks

On-time Req.

95%+

Insurance minimum: $1M per occurrence / $3M aggregate

Contract tips

MTM credentialing takes longer than ModivCare. Submit your application 10 weeks before your target start date.
MTM operates the MTM Link driver app. Your drivers need to be onboarded to the app before you can accept trips.
MTM often adjusts trip volume by region. New providers usually start with lower trip counts and increase after 90 days of strong performance.
MTM acquired Veyo and Access2Care. If you already have a contract with either platform, contact MTM directly about consolidation options.
State-by-state trip rates vary widely. Request a current rate sheet for your specific state before signing.

Verida

Formerly Southeastrans

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Verida (formerly Southeastrans) is a minority-owned NEMT broker based in Atlanta. They operate in 5 states and DC, primarily in the Southeast and Midwest. They are known for faster approvals and more accessible credentialing staff compared to larger brokers.

Platform

Verida Provider Portal

Payment

30 days

Credentialing

4-6 weeks

On-time Req.

95%+

Insurance minimum: $1M per occurrence / $2M aggregate

Contract tips

Verida credentialing staff are generally more responsive than larger brokers. Call the provider enrollment line directly if your application has been pending more than 3 weeks.
Verida requires a four-step credentialing process: application, document review, vehicle inspection, and final approval. Budget time for the vehicle inspection step.
Insurance minimums for Verida are $1M per occurrence and $2M aggregate, slightly lower than ModivCare and MTM. Confirm the exact requirement for your state.
Verida has strong relationships with dialysis centers and rehabilitation facilities in their markets. Build those facility relationships once approved.
Verida rebranded from Southeastrans in 2023. If you have old Southeastrans credentials, contact Verida directly to transfer your provider record.

Note: Broker state coverage, rates, and credentialing requirements change regularly. Verify current contracts on each broker's provider portal before applying. This directory reflects known contracts as of 2025.

How to Apply to NEMT Brokers in Arkansas

Submit your applications to all 3 brokers active in Arkansas at the same time. Each credentialing process is independent. Waiting for one approval before starting the next adds weeks to your timeline with no benefit.

Before you apply to any broker in Arkansas, have these documents ready: your Type 2 Organization NPI, LLC formation documents, ACORD 25 certificate of insurance with the broker listed as additional insured, vehicle registration and inspection records, and a complete driver file for every driver on your roster. Missing any of these restarts the review from the beginning.

After approval, your on-time performance rate determines how many trips you receive. Most brokers in Arkansas require 95% or higher monthly. Veyo requires 98%. Track your performance weekly and address any pattern of late arrivals before it triggers a trip reduction.

Broker Rates in Arkansas

Broker rates in Arkansas are set by the state Medicaid rate schedule, not by the broker. You cannot negotiate the base trip rate. You can request add-on fees for services like stair assist, oxygen transport, escort trips, and after-hours pickups. Get the current rate sheet for Arkansas from each broker's credentialing team before you sign anything.

To increase your margin in Arkansas, add private pay clients alongside broker trips. Dialysis centers, skilled nursing facilities, and hospitals in Arkansas typically pay 40 to 70 percent more per trip than broker rates. Use the Broker vs. Private Pay Comparison tool to calculate exactly how much your margin improves as you shift your trip mix.